Client Rights and Responsibilities

Client’s Rights and Responsibilities

As a client of The Domestic Violence Prevention Centre Gold Coast Inc. you have the right to:

RESPECT

  • Be treated with dignity, respect and sensitivity
  • Be treated as an individual with your own unique needs and experiences
  • Decline support and withdraw consent for agreed decisions and actions that relate to your situation

SUPPORT PERSON AND ADVOCACY

  • Be supported to advocate for your rights and/or rights of your children or request that someone does this on your behalf
  • Ask to have a support person if you need one
  • Have access to interpreters if you need one

EMPOWERMENT

  • Receive information that is accurate, timely and easy to understand to assist you to make informed decisions
  • Have decisions explained to you in a way that you can understand
  • Express your needs and make decisions in a supportive and non-judgemental environment

ACCOUNTABLITY

  • Give feedback on the service you received without fear of negative repercussions and contribute ideas that could improve the service
  • Request information from the service about how the service operates

SUPPORT FOR SAFETY

  • Access services that understand risk, prioritise your safety and support you to identify safety strategies
  • Have services and agencies work professionally with each other to assist you and enhance your safety
  • Be informed if the Advocate has assessed that there are concerns for your safety

CONFIDENTIALITY AND PRIVACY

  • Expect that your personal information is protected against unauthorised use or disclosure, however, this may be limited where your safety or the safety of any children, young people, staff members or any other person is at risk

ACCESS AND EQUITY

  • Obtain a free, high quality service regardless of your cultural or linguistic background, age, sexual preference, disability, mental health issue, economic status, religious or other individual difference

SERVICE

  • Have access to an effectively managed service that is safe and welcoming
  • Have your complaints & concerns listened to and responded to in a transparent and respectful way
  • Have services delivered by qualified workers who understand the complexities of domestic and family violence

It is your responsibility to:

  • Respect the confidentiality, security and safety of staff and other women and children who use the service
  • Treat other women and children who use the service and staff with respect and dignity
  • Care for and supervise children accompanying you to the service
  • Let us know if you are unable to attend your appointment

Feedback and Complaints

If you have feedback, a compliment or a complaint, about the service or the support you received at DVPC, we want to hear from you! Click here to find out how you can give feedback.