Client’s Rights and Responsibilities
As a client of The Domestic Violence Prevention Centre Gold Coast Inc. you have the right to:
RESPECT
- Be treated with dignity, respect and sensitivity
- Be treated as an individual with your own unique needs and experiences
- Decline support and withdraw consent for agreed decisions and actions that relate to your situation
SUPPORT PERSON AND ADVOCACY
- Be supported to advocate for your rights and/or rights of your children or request that someone does this on your behalf
- Ask to have a support person if you need one
- Have access to interpreters if you need one
EMPOWERMENT
- Receive information that is accurate, timely and easy to understand to assist you to make informed decisions
- Have decisions explained to you in a way that you can understand
- Express your needs and make decisions in a supportive and non-judgemental environment
ACCOUNTABLITY
- Give feedback on the service you received without fear of negative repercussions and contribute ideas that could improve the service
- Request information from the service about how the service operates
SUPPORT FOR SAFETY
- Access services that understand risk, prioritise your safety and support you to identify safety strategies
- Have services and agencies work professionally with each other to assist you and enhance your safety
- Be informed if the Advocate has assessed that there are concerns for your safety
CONFIDENTIALITY AND PRIVACY
- Expect that your personal information is protected against unauthorised use or disclosure, however, this may be limited where your safety or the safety of any children, young people, staff members or any other person is at risk
ACCESS AND EQUITY
- Obtain a free, high quality service regardless of your cultural or linguistic background, age, sexual preference, disability, mental health issue, economic status, religious or other individual difference
SERVICE
- Have access to an effectively managed service that is safe and welcoming
- Have your complaints & concerns listened to and responded to in a transparent and respectful way
- Have services delivered by qualified workers who understand the complexities of domestic and family violence
It is your responsibility to:
- Respect the confidentiality, security and safety of staff and other women and children who use the service
- Treat other women and children who use the service and staff with respect and dignity
- Care for and supervise children accompanying you to the service
- Let us know if you are unable to attend your appointment
Feedback and Complaints
If you have feedback, a compliment or a complaint, about the service or the support you received at DVPC, we want to hear from you! Click here to find out how you can give feedback.
Adult client’s rights and responsibilities
As an adult client of The Domestic Violence Prevention Centre Gold Coast Inc. you have the right to:
RESPECT
- Be treated with dignity and respect
- Be treated as an individual with your own unique needs and experiences
- Decline support and withdraw your consent
CONFIDENTIALITY AND PRIVACY
- Expect that your personal information is protected against unauthorised use or disclosure however, this may be limited where your safety or the safety of any children, young people, staff members or any other person is at risk.
EMPOWERMENT
- Receive information that is accurate, timely and easy to understand to assist you to make informed decisions
- Have decisions explained to you in a way that you can understand
- Express your needs and make decisions in a supportive and nonjudgmental environment
ACCOUNTABLITY
- Give feedback on the service you received without fear of negative repercussions
- Request information from the service about how the service operates
- Have your complaints and concerns listened to and responded to in a transparent and respectful way
SUPPORT FOR SAFETY
- Be informed if there are concerns for your safety
- Be supported to identify safety strategies individualised to your situation
SUPPORT PERSON AND ADVOCACY
- In accordance with DVPC guidelines, request to have a support person or an interpreter
SERVICE
- Have access to an effectively managed service that is safe and welcoming
- Have services delivered by qualified, trained and professional staff
ACCESS
- Receive information about eligibility criteria for the services we provide
- Receive information about alternative services should we not be able to provide a service
It is your responsibility to:
- Respect the confidentiality, security and safety of staff and others who use the service
- Treat others who use the service and our staff with respect and dignity
- Provide accurate information about your situation and advise when this changes
- Care for and supervise children in the shared spaces within our service
- Let us know if you are unable to attend your appointment with us
Download Adult client’s rights and responsibilities (PDF 411kb)
Feedback and Complaints
If you have feedback, a compliment or a complaint, about the service or the support you received at DVPC, we want to hear from you! Click here to find out how you can give feedback.