PRIVACY AND CONFIDENTIALITY STATEMENT
The Domestic Violence Prevention Centre Gold Coast Inc. is committed to protecting your privacy and any personal and/or sensitive information that you give us in order for us to provide you with a quality service.
Personal and/or sensitive information:
This information will include:
- Your name, date and place of birth, address and contact details;
- Names and dates of birth of your children;
- Specific information relating to family court, domestic violence or child protection legal matters (including copies of relevant documents);
- Case notes of crisis interventions, contacts and counselling sessions.
Collection and storage of information:
Information will be collected, recorded and stored on case files and a client database. This information is confidential and necessary precautions will be taken to keep it safe and secure. All files are stored in secure locked cabinets and the database has a password and firewall system. The premises of the Domestic Violence Prevention Centre Gold Coast Inc are located in a building that has adequate security measures in place.
Disclosure of information:
The personal and/or sensitive information you provide will not be disclosed or shared with anyone else without your prior verbal and/or written agreement. There are instances when personal and/or sensitive information will be disclosed:
If required by law, for example when documents are subpoenaed by the Court.
When there is a duty of care to protect the safety of clients, children, staff or other third parties.
For statistical information provided for research.
If requested by our funding body to ensure quality service delivery is being provided (with client consent).
The Domestic Violence Prevention Centre Gold Coast Inc. will attempt to ensure that personal and/or sensitive information is accurate and up to date but you are responsible for informing us of any changes to your personal details or circumstances.
Access to information:
You can ask for access to your information verbally or in writing and we will undertake to provide this as soon as possible. You will be required to sign a consent form and your information can be posted to you or to your legal representative, if required, by registered post.
The funding body may request your contact details in order to check on this agency's service quality. These details will only be provided with your consent.
Complaints about information:
If you have any complaints about the privacy of your personal and/or sensitive information you can make a complaint in writing to the Director of the Centre. All complaints will be dealt with in accordance with the agency's complaint policy.