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Women’s Refuges / Shelters

Women’s refuges or shelters provide safe secure accommodation for single women and women with children who need somewhere safe to stay due to domestic and family violence.  The length of stay varies according to each woman’s individual circumstances but accommodation is available short term or can be longer up to several weeks.  Each refuge operates independently; some offer independent self-contained accommodation whilst others might offer a share house arrangement with each family having their own bedroom and shared kitchen and bathroom facilities.

The majority of refuges in Queensland receive funding from the Queensland Government and are staffed by professional female workers who are trained to provide specialist domestic violence support. Refuge workers are able to provide crisis counselling, practical assistance and referrals to a range of other services including medical assistance, legal matters, financial help, schools, counselling, longer term housing and support you to assist your children. Refuges always keep their address confidential to ensure they remain safe places for women and children.

All refuge referrals are made through DV Connect on 1800 811 811 (24 hours a day, 7 days a week). 

Private Rental - Rental Assistance

Rent Assistance gives you extra help if you rent privately.  
Rent Assistance - Centrelink - to find out about eligibility requirements.

Tenants Queensland

Tenants Queensland is a free statewide advice service for tenants.   Tenants Queensland

Free advice service hotline number - 1300 744 263

Advice Hours - 9AM - 5PM Monday to Friday with extended hours to 7PM Tuesday and Wednesday


Residential Tenancies Authority

The Residential Tenancies Authority provides a range of information for tenants  Residential Tenancies Authority

Bond Loans

A Bond Loan is an interest free loan for people who cannot afford to pay a full rental bond to move into private rental accommodation. For further information or to download forms click on the links below:

General Information about Bond Loans

Bond Loan Fact Sheets

Bond Loan Forms

To apply for a Bond Loan contact the Robina Housing Service Centre:

Robina Housing Service Centre
Robina Town Centre,
ROBINA Qld 4230
General enquiries: 07 5583 2200
Fax:                          07 5583 2242
Email:                       goldcoasthsc@hpw.qld.gov.au


Social Housing

Social housing is secure and affordable rental housing provided by the Department of Communities Housing and Homelessness Services for low to moderate income families and individuals; in particular, those who have difficulties accessing accommodation in the private market. 
To find out more about eligibility requirements and waiting periods contact:

Robina Housing Service Centre
Robina Town Centre
ROBINA Qld 4230

General enquiries: 07 5583 2200


RentConnect is a service provided by the Queensland Government which helps Queenslanders to find and secure a tenancy in the private rental market. This service  works with people to identify what type of assistance they may need.

The service can:

  • advise how to find a rental home
  • help people to understand the rental application process
  • help prepare a rental application
  • RentConnect officers may also put people in contact with local real estate agents and providers of community services.

Click here to download a brochure

To contact Rent Connect:

Robina Housing Service Centre

Shop R20, Robina Town Centre 
ROBINA Qld 4230

General enquiries:  (07) 5583 2200

Your Safety Online      more information

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